athenahealth - epocrates 
UX Research Intern
June 2021 - August 2021

What

As part of my internship, I led several research studies for their point-of-care medical app, epocrates, which is used by over 1 million health-care professionals across the country.

Team: epocrates UX Team

epocrates.jpeg
My Role
  • Conducted quantitative study using surveys on Qualtrics to collect information on effectiveness, usability, and satisfaction with the epocrates app and interface

  • Led interviews with doctors to test out the global navigation of the new home screen. Used affinity mapping to gather insights and present results to stakeholders

  • Created card sorting research plan to test the epocrates customer support workflow which changed the way in which users access help on the app

If you'd like to hear more about the projects I worked on, please contact me for more information!